Return & Refund Policy

Last Updated: October 2026

At Ingianna (accessible via https://ingianna.com), we want every skirt and sweater you order to be one you keep reaching for. If something is not right once you have it at home, this policy explains how to send it back.

The headline numbers: you have 30 days from delivery to start a return, we email you a prepaid return label within 1 business day of your request, customers can expect their refund within 7 business days of the return reaching us, and returns carry no fees of any kind.

By placing an order, you agree to the terms below. If you are unsure whether something qualifies, email us at [email protected] before you send it, and we will be glad to help.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every item sold on our website, whether you are returning it because it is defective or simply because it is not right for you. Returns are made by mail, and refunds are issued in US dollars to your original payment method.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: start your return within 30 days of the delivery date.
• Item condition: unworn, unwashed, and free of marks, perfume, or pet hair.
• Packaging and tags: original tags still attached and the item in its packaging.
• Proof of purchase: your order number or order confirmation email.

Trying a skirt or sweater on at home to check the fit is exactly what the return window is for, and it does not affect your return.

4. How to Start a Return

1. Email [email protected] with your order number and the items you are returning. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We email you a prepaid return label within 1 business day of your request.
3. Pack the items with their tags attached and fix the label to the outside of the parcel.
4. Hand the parcel to the carrier named on the label. Keep the drop-off receipt until your refund arrives.

No printer? Tell us when you write, and we will send the label in a format the carrier can scan from a mobile screen.

5. Return Address

Returns come back to the address below. Please use the prepaid label we email you rather than writing the address by hand.

6. Refund Processing and the 7 Business Days Commitment

When your return arrives, we inspect it within 1 to 3 business days and email you the outcome either way. Once approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we send the refund, your bank or card issuer may take a further 2 to 5 business days to post it to your account. If it has not appeared 10 business days after our confirmation email, write to us and we will follow it up with PayPal for you.

7. No Fees, in Any Form

• No restocking fee: $0.00 on every return.
• No processing fee: nothing is deducted for handling your return.
• No out-of-pocket shipping: the return label is prepaid by us.
• Full purchase price refunded: you get back what you paid for the items.

Your original shipping fee is refunded too when the return is due to our error, such as a damaged, defective, or incorrect item. On a change-of-mind return, the original shipping fee is kept.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with a photograph. These cases move to the front of our queue. We send a replacement or a full refund including original shipping, and usually you do not need to send the item back. When we do need it, we email you a prepaid return label that covers it.

9. Exchanges

The fastest way to get a different size or color is to return the original and place a new order, so the new piece ships right away. If you prefer a direct exchange, email us and we will arrange it with free shipping both ways. If the item you want is out of stock, we let you know and refund the return instead.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn, washed, or altered.
• Items returned without tags or original packaging.
• Items without proof of purchase.
• Gift cards.
• Promotional free items.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If anything about a return is unclear, ask us first and we will walk you through it.

Thank you for shopping with us, and for letting the details line up.