Shipping Policy

Last Updated: October 2026

At Ingianna (accessible via https://ingianna.com), this page explains how your order travels from us to your door: what it costs, how long each stage takes, and what we do when something goes wrong along the way.

A mini skirt or a knit sweater is usually bought with a plan in mind, a first day somewhere new or a cold morning that is already on the calendar. Knowing when a parcel will arrive matters as much as what is inside it, so we have written every number down here.

By placing an order, you agree to the terms below. If your shipping question is not answered here, email us at [email protected] and we will be glad to help.

1. Where We Ship

We ship to street addresses in all 50 US states. We are not able to deliver to P.O. Boxes, APO/FPO/DPO addresses, or US territories at this time. If your address falls just outside these, write to us anyway and we will see what we can arrange.

2. One Flat Rate

Every order ships for $4.95, however many pieces are inside. There are no surcharges for weight, size, or distance, and the rate you see at checkout is the rate you pay.

3. Order Cutoff

Orders placed before 5:00 PM EST, Monday through Friday enter handling the same day. Orders placed after the cutoff, on a closed day, or on a federal holiday enter handling on the next business day.

4. Processing and Handling

In this policy, "business days" means Monday through Friday, the days we are open, excluding federal holidays. Handling takes 1 to 3 business days. During that time we pick your order, check it, fold it flat with tissue so it arrives without creases, and hand it to the carrier.

5. Transit and Total Delivery Time

Once your parcel is with the carrier, transit takes 5 to 7 business days depending on your location. Adding handling and transit together, most orders arrive within 6 to 10 business days of being placed.

6. Carriers

We ship with USPS, UPS, and FedEx, choosing the carrier that suits your address and the size of the parcel.

7. Tracking Your Order

As soon as your order ships, we email you a tracking number. You can follow the parcel on the carrier's site or on our Order Tracking page.

8. Split Shipments

Occasionally an order ships in more than one parcel. When that happens, you receive a separate tracking number for each one, and you still pay only the single flat rate.

9. Address Accuracy

Please check your shipping address at checkout. If you spot a mistake after ordering, email us right away. Before dispatch we correct it ourselves, and after dispatch write to us anyway and we will contact the carrier on your behalf.

10. Undeliverable and Returned Parcels

If a parcel comes back to us as undeliverable, we email you to confirm the address and reship it, or issue a refund for the items if you prefer.

11. Lost or Stolen Parcels

If tracking shows a parcel as delivered and you cannot find it, check with neighbors or your building's mail area, then email us. We open the carrier trace ourselves and replace or refund a confirmed loss.

12. Damaged Parcels

If a parcel arrives damaged, email us within 7 days of delivery with a photograph. We send a replacement or a full refund. If we need the item back, we email you a prepaid return label within 1 business day, so it costs you nothing.

13. Delays

Weather and peak seasons can slow carriers down. If we see a delay on our side, we email you before you have to ask. Canceling stays possible after dispatch: you can refuse delivery, or email us for a prepaid return label, and we refund the order in full.

14. Holidays

We do not handle orders on federal holidays. Orders placed on a holiday enter handling on the next business day, and carrier transit times can run longer around holiday periods.

15. Returns and Cancellations

Returns are covered by our Return & Refund Policy, and changes or cancellations before dispatch by our Cancel & Change Order Policy.

16. Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows the latest version, and the policy in effect when you placed your order applies to that order.

17. Shipping Questions

If you are wondering where a parcel is or when it will arrive, this is the quickest way to reach us.

Thank you for shopping with us, and for letting the details line up.