Cancel & Change Order Policy

Last Updated: October 2026

At Ingianna (accessible via https://ingianna.com), this policy explains how to cancel an order or change its details after you have placed it, and what happens at each stage.

Sometimes a second look at the size chart, or a different plaid, changes your mind about a skirt or a sweater a few minutes after checkout. That is normal, and we keep the first 24 hours open for exactly that reason.

By placing an order, you agree to the terms below. If your question about a change is not answered here, email us at [email protected] and we will be glad to help.

1. Canceling Within 24 Hours

Email [email protected] within 24 hours of placing your order, with your order number. You do not need to give a reason. We cancel the order and refund it in full, shipping included, to your original payment method.

2. Changing Your Order Within 24 Hours

Within the same 24 hours, we can change the shipping address, swap an item, or change a size, color, or quantity. Price differences are charged or refunded to your original payment method.

3. After 24 Hours, Before Dispatch

Past the 24-hour window, write to us anyway. If your order has not left us yet, we will still cancel it or make the change.

4. After Dispatch

Once an order has shipped, you have two options. You can refuse the delivery when it arrives, or you can email us to request a prepaid return label, which we send within 1 business day. Either way, the order is refunded in full under our Return & Refund Policy.

5. Orders We Cannot Cancel

• Final sale items, once processing has begun.
• Orders that have already been assigned a tracking number.

If your situation falls just outside one of these, write to us anyway.

6. Address Corrections

If you notice a wrong address, email us at once. Before dispatch we fix it ourselves. After dispatch we contact the carrier on your behalf and ask for a redirect.

7. Cancellations We Initiate

If an item sells out, a payment cannot be verified, or a price was listed in error, we may cancel an order. We always email you first and refund the canceled items in full.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows the current version.

9. Questions About Your Order

If you want to cancel or change something, write to us with your order number and we will take it from there.

Thank you for shopping with us, and for letting the details line up.